Contact information

Contact Information

Have a question about a console, an existing order, or a custom build? I'd be happy to help.

PowerUpPocket is an independently operated business based in Greenpoint, Brooklyn, specializing in cosmetic customization, restoration, and refurbishment of authentic, previously owned Nintendo handheld consoles.

Every console receives individual attention, and customer support comes directly from the person behind the builds.

Get in Touch

PowerUpPocket

252 Java St, #204
Brooklyn, NY 11222
United States

Phone: 860-917-3413

Email: PowerUpPocketOfficial@gmail.com

Website: https://poweruppocket.com

Contact form: https://poweruppocket.com/pages/contact

Instagram: https://www.instagram.com/poweruppocketofficial/

Order Support

For questions about an order, please include your order number and a brief description of your inquiry.

For hardware issues, photographs or a short video may help us identify the problem and determine the appropriate next step.

Qualifying hardware issues reported within 30 days of delivery may be eligible for complimentary repair support under our Return & Refund Policy.

Custom Build Inquiries

Interested in a personalized console?

Custom orders are subject to availability. Design specifications are confirmed before production begins.

Studio Visits and Local Pickup

PowerUpPocket operates from a private studio in Greenpoint, Brooklyn.

Studio address:

252 Java St, #204
Brooklyn, NY 11222

The studio is not a traditional retail storefront. Visits and pickups are available only by prior arrangement and confirmation.

Please do not visit without an appointment.

Thank you for supporting independent craftsmanship and a small business built around making something special.