Terms of service

Terms of Service

Last updated: November 1, 2026

Welcome to PowerUpPocket. By accessing poweruppocket.com or purchasing from our store, you agree to these Terms of Service.

PowerUpPocket is an independent, Brooklyn-based small business specializing in the cosmetic customization, restoration, and refurbishment of authentic, previously owned Nintendo handheld consoles.

Please review these terms before placing an order.

1. Products and Condition

PowerUpPocket works with authentic, previously owned gaming hardware that is individually inspected, cleaned, cosmetically customized, and tested. Hardware components may also be repaired or replaced when necessary.

Unless explicitly stated otherwise, our consoles are not factory-new products.

Because these systems are built using original, previously owned hardware, signs of age or previous use may remain, including light scratches, screen discoloration, minor bright spots, and other cosmetic imperfections.

Each ready-to-ship console is individually photographed and described. Known cosmetic imperfections, functional limitations, and relevant condition details are disclosed in the corresponding product listing.

The photographs and condition notes represent the specific unit being offered.

Minor differences in color, shimmer, pearlescent appearance, or glow effects may occur depending on lighting conditions, screen settings, and viewing angles. Some small dust particles may remain beneath screen lenses despite careful cleaning and inspection.

All products include the accessories specified in their individual listings.

2. Orders and Payment

All prices are displayed in the currency indicated on the storefront.

Payment must be completed before an order can be processed. Applicable checkout taxes and shipping charges are displayed during checkout.

For international orders, import duties, customs taxes, brokerage charges, clearance fees, and other destination-country import costs are the buyer's responsibility unless expressly collected at checkout or otherwise required by applicable law.

These charges are separate from the product price and shipping fee and may be assessed by customs authorities or the shipping carrier upon arrival.

Customers receive an order confirmation at the email address provided.

PowerUpPocket reserves the right to decline or cancel orders for legitimate reasons, including inventory errors, suspected fraud, incorrect pricing, or an inability to fulfill the order.

If PowerUpPocket cancels a paid order before fulfillment, the customer will receive a refund of the applicable payment.

3. Custom and Made-to-Order Consoles

PowerUpPocket offers personalized cosmetic customization commissions, subject to availability.

Custom orders are produced according to an agreed set of design specifications and available customization options.

For commissioned work:

Payment is required before customization begins.
Customers must review and confirm their requested design specifications before production.
One round of design feedback or adjustments may be accommodated before final approval, as agreed during the commission process.
Once customization begins, further design changes, revisions, or complete redesigns are not included.
Requests outside the agreed customization scope may be declined.
Additional charges, if applicable, will be disclosed and require approval before additional work begins.

Custom orders generally require approximately four weeks to complete. Actual timelines may vary based on workload, component availability, and customization requirements.

An estimated production and shipping timeframe will be communicated before the order is finalized.

Because commissions are personalized and resources are committed specifically to each order, custom orders are generally final once accepted, subject to applicable cancellation rights and consumer protection laws.

4. Returns, Refunds, and Exchanges

All sales are final, except where otherwise required by applicable law.

PowerUpPocket does not accept discretionary returns, refunds, or exchanges for changes of mind, buyer's remorse, personal preference, or previously disclosed cosmetic characteristics.

This applies to ready-to-ship consoles, sale items, and accepted made-to-order commissions.

Customers are responsible for reviewing product photographs, descriptions, condition disclosures, and customization specifications before purchasing.

This policy does not affect statutory rights concerning defective products, items materially different from their descriptions, unfulfilled orders, or other legally protected circumstances.

Please review our Return & Refund Policy for further details.

5. 30-Day Hardware Repair Guarantee

PowerUpPocket stands behind every console we build.

If a console experiences a qualifying hardware malfunction during normal, intended use within 30 calendar days after delivery, PowerUpPocket will provide repair services at no additional charge, subject to inspection and verification.

Qualifying issues may include malfunctioning buttons, controls, and other unexpected hardware defects unrelated to accidental damage or misuse.

For approved repairs covered by this guarantee, PowerUpPocket covers repair costs and shipping in both directions.

This guarantee does not cover:

Accidental damage, impacts, drops, or liquid exposure.
Improper handling, charging, or misuse.
Damage caused or contributed to by unauthorized repairs, alterations, or disassembly.
Cosmetic damage occurring after delivery.
Ordinary wear and tear.
Cosmetic imperfections or functional limitations disclosed before purchase.
Issues unrelated to the console's original condition or PowerUpPocket's workmanship.

Claims must be reported within 30 calendar days of confirmed delivery.

Customers should email PowerUpPocketOfficial@gmail.com with their order number, a description of the issue, and supporting photographs or videos when helpful.

Products must not be returned without prior authorization. Prepaid shipping labels and return instructions will be provided for approved repairs.

For international repairs, customers must contact PowerUpPocket before arranging any return shipment so that appropriate customs documentation and shipping arrangements can be provided.

Nothing in this guarantee limits remedies available under applicable law.

6. Shipping, Customs, and Delivery

PowerUpPocket ships from Brooklyn, New York.

Available shipping destinations, charges, and delivery services are displayed at checkout.

Ready-to-ship consoles and made-to-order commissions have different fulfillment timelines. Please consult our Shipping Policy for details.

Carrier delivery estimates are not guaranteed arrival dates unless expressly identified as guaranteed services.

International Orders

International orders are generally shipped under recipient-paid import arrangements, also known as Delivered at Place (DAP) or Delivered Duty Unpaid (DDU), unless expressly stated otherwise.

The buyer is responsible for applicable import duties, destination-country taxes, customs clearance charges, brokerage fees, and related import expenses.

These charges are not included in the product price or shipping fee unless expressly collected at checkout.

PowerUpPocket does not control customs assessments or guarantee the amount of import charges.

Customers are responsible for complying with applicable import requirements in their destination country.

If an international shipment is refused, unclaimed, or returned due to unpaid import charges, additional return shipping, storage, or carrier fees may apply. Where legally permitted, such costs may be the buyer's responsibility.

Nothing in these terms overrides mandatory consumer protection or tax laws.

If PowerUpPocket cannot dispatch an order within the communicated timeframe, customers will receive notice and any cancellation or refund options required by applicable law.

7. Product Availability and Pricing

Each ready-to-ship console is generally an individually cosmetically customized, one-of-a-kind product.

Purchasing a particular model, color combination, or theme does not guarantee that an identical unit will be available again.

Prices and product availability may change without notice. Changes will not alter the agreed purchase price of an accepted order unless required by law or expressly agreed by the customer.

If an ordered item becomes unavailable, we will contact the customer and provide an appropriate resolution, including a refund if the order cannot be fulfilled.

8. Website Use

Customers agree to use poweruppocket.com for lawful purposes only.

Unauthorized access, fraudulent transactions, interference with website security, or unauthorized commercial reproduction of website content is prohibited.

PowerUpPocket may restrict access or cancel orders associated with fraudulent or abusive conduct, subject to applicable law.

9. Intellectual Property

The PowerUpPocket business name, original branding, product photographs, written descriptions, and independently created website content belong to PowerUpPocket or their respective rights holders.

Unauthorized commercial reproduction or distribution is prohibited except where permitted by law.

Nintendo and other third-party names, characters, logos, and trademarks remain the property of their respective owners.

PowerUpPocket is an independent business and is not affiliated with, sponsored by, or endorsed by Nintendo or other third-party rights holders unless expressly stated.

Third-party references are used for identification or descriptive purposes and do not imply an official commercial relationship.

10. Website Information and Liability

PowerUpPocket makes reasonable efforts to maintain accurate product descriptions, photographs, pricing, and website information.

The website may occasionally contain errors or experience interruptions.

To the extent permitted by applicable law, PowerUpPocket is not responsible for losses arising solely from temporary website unavailability, third-party service interruptions, or circumstances outside its reasonable control.

Nothing in these terms excludes liability that cannot legally be excluded or restricts mandatory consumer protection rights.

11. Privacy and Third-Party Services

Our website operates using Shopify's ecommerce platform.

Customer information is processed for legitimate business purposes, including order fulfillment, payment processing, customer support, and store administration.

Please consult our Privacy Policy for further information.

12. Governing Law

These terms are governed by applicable laws of the State of New York and the United States, except where mandatory consumer protection laws require otherwise.

Nothing in these terms prevents customers from exercising rights or seeking remedies available under applicable law.