Refund policy

Return & Refund Policy

All sales are final. PowerUpPocket does not accept returns, exchanges, or refunds for change of mind, buyer's remorse, or personal preference.

However, I take pride in every console I build and stand behind my work. Every system is carefully inspected, cleaned, and tested before shipping. If you experience a hardware issue during normal use within 30 days of delivery, I'll be happy to help make it right.

30-Day Hardware Repair Guarantee

If your console develops a hardware issue within 30 days of delivery under normal, intended use, PowerUpPocket will provide repair services at no additional cost, provided the issue is determined to be covered under this guarantee.

Covered issues may include:

  • Hardware malfunctions that occur during normal use.

  • Buttons, controls, or other components that stop functioning properly without accidental damage.

  • Internal hardware failures not caused by misuse, improper handling, or external damage.

  • Other defects related to the console's condition or functionality at the time of delivery.

For qualifying repairs, PowerUpPocket covers the cost of the repair and shipping in both directions.

What's Not Covered

The 30-day repair guarantee does not cover:

  • Accidental damage, including drops, impacts, crushing, or liquid exposure.

  • Damage resulting from misuse, improper handling, or improper charging.

  • Unauthorized repairs, disassembly, or modifications that cause or contribute to the issue.

  • Cosmetic damage occurring after delivery, including scratches, dents, or scuffs.

  • Normal wear and tear.

  • Cosmetic imperfections or functional limitations that were clearly disclosed in the original product listing.

  • Issues unrelated to the console's original condition or workmanship.

How to Request a Repair

If you encounter an issue within 30 days of delivery, please contact PowerUpPocket with your order number, a description of the problem, and photos or a short video if applicable.

Issues must be reported within 30 calendar days of confirmed delivery. Once I receive your message, I'll help troubleshoot the problem and determine whether the console needs to be sent in for inspection or repair.

If a covered hardware issue requires repair, I'll provide a prepaid return shipping label and instructions for safely packaging your console.

Please do not ship anything back without contacting me first.

Additional Information

All consoles are built using original, pre-owned Nintendo hardware. Although every system is carefully inspected and tested, minor signs of age or wear may be present and will be disclosed in individual product listings where applicable.

Repairs are subject to inspection to confirm the cause of the reported issue. If damage falls outside the 30-day guarantee, I will explain the findings and discuss any available repair options before proceeding with chargeable work.

PowerUpPocket is a small, independent business, and customer satisfaction matters to me. While I cannot offer returns or refunds for change of mind, I'm committed to standing behind the quality and functionality of every console I sell.

This policy does not limit any rights or remedies provided by applicable consumer protection laws.