Shipping policy

Shipping Policy

Last updated: November 1, 2026

Every PowerUpPocket console is individually prepared, inspected, and securely packaged before leaving our studio.

Our products feature authentic, previously owned Nintendo handheld hardware that has undergone cosmetic customization, restoration, or refurbishment as applicable to the individual console.

Orders ship from Greenpoint, Brooklyn, New York.

1. Order Processing

Ready-to-Ship Consoles

Ready-to-ship consoles are completed, individually customized builds available for immediate purchase.

Orders are generally prepared and dispatched within [CONFIRMED PROCESSING WINDOW] business days after payment confirmation, excluding weekends and postal holidays.

Each console undergoes a final inspection before shipment.

Made-to-Order Consoles

Personalized cosmetic customization commissions generally require approximately four weeks of production time after payment and design confirmation.

Actual timelines depend on the current workload, component availability, and customization requirements.

A projected completion and dispatch timeframe will be communicated before the order is finalized.

Production time is separate from shipping transit time.

2. Shipping Destinations

PowerUpPocket accepts orders to destinations available through our checkout.

Shipping availability may vary by location and is subject to change.

Please contact us if your destination is not available during checkout.

3. Shipping Costs

Shipping charges are displayed at checkout before payment.

Rates may depend on package size, destination, shipping service, and applicable promotions.

Free-shipping offers, when available, apply only to qualifying orders.

International shipping charges do not include import duties, customs taxes, or carrier clearance fees unless expressly stated otherwise.

4. Tracking and Delivery

Once an order ships, customers receive a shipping confirmation with available tracking information.

Delivery timelines depend on the selected carrier, service, and destination.

Unless expressly guaranteed, estimated arrival dates are not guaranteed delivery commitments.

Weather, holidays, carrier disruptions, customs processing, and other circumstances may affect delivery schedules.

5. Packaging and Accessories

Each console is securely packaged to help protect the hardware and cosmetic finishes during transportation.

Included accessories are identified in each product listing and typically consist of a compatible charger, stylus, and SD card.

Individual product descriptions take precedence if accessories differ.

Gift wrapping is not currently available.

6. Shipping Delays

If fulfillment is delayed, PowerUpPocket will communicate material changes to the expected dispatch date.

Where applicable law requires, customers will be offered the opportunity to accept a revised shipping schedule or cancel for a refund.

After a shipment is transferred to the carrier, transit delays may occur outside our direct control. We will provide reasonable assistance in investigating delivery problems.

7. Lost, Missing, or Damaged Packages

If an order arrives with visible shipping damage, please photograph the packaging and contents before discarding anything.

Contact PowerUpPocket at PowerUpPocketOfficial@gmail.com with your order number and details of the issue.

If tracking indicates delivery but your package cannot be located, please contact us so we can investigate the situation with the carrier.

Confirmed shipping loss, transit damage, and delivery problems will be addressed in accordance with applicable consumer protection laws.

8. Incorrect Addresses and Undeliverable Orders

Customers are responsible for providing accurate shipping information during checkout.

If you discover an error, contact us as soon as possible. We will attempt to correct the information before dispatch.

Address changes cannot be guaranteed once the shipment has been processed.

Additional shipping charges may apply to redelivery following an incorrect address, refused delivery, or failure to collect a package, where legally permitted.

9. International Shipping, Import Duties, and Taxes

PowerUpPocket ships internationally to eligible destinations displayed during checkout.

International buyers are responsible for all applicable import duties, customs taxes, brokerage fees, customs clearance charges, and other destination-country import costs unless these charges are expressly collected at checkout or applicable law requires otherwise.

International shipments are generally sent under Delivered at Place (DAP), also commonly referred to as Delivered Duty Unpaid (DDU) terms.

Under these arrangements:

Customers pay the product price and applicable shipping charges at checkout.
Import duties, destination-country taxes, customs clearance fees, and carrier brokerage charges are generally assessed separately.
The recipient is responsible for paying these charges when requested by the customs authority or shipping carrier.
Customs processing and payment requirements may affect delivery times.

PowerUpPocket does not determine or control import tax rates, customs assessments, or carrier handling fees.

Any estimated import charges displayed by shipping providers are provided for reference and may differ from the final amount assessed.

Refused or Unclaimed International Shipments

If a customer refuses delivery, fails to pay required import charges, or does not collect a shipment, the package may be returned, delayed, stored, or otherwise handled according to the carrier's policies.

Additional shipping, return transportation, storage, customs, or handling charges arising from such circumstances may be the customer's responsibility where legally permitted.

Any refund or cancellation rights required by applicable law remain unaffected.

Customers are encouraged to review their destination country's import requirements before ordering.

10. Local Pickup

Local pickup may be available through prior arrangement.

Pickup address:

PowerUpPocket
252 Java St, #204
Brooklyn, NY 11222

Customers will receive a notification when their orders are ready for collection.

Please bring your order confirmation.

Pickup is by appointment only. Our workspace is a private studio, not a walk-in retail storefront.

11. Repair Returns

PowerUpPocket offers a 30-day hardware repair guarantee for qualifying issues identified within 30 calendar days of delivery.

Approved repairs under this guarantee include repair services and shipping in both directions at no additional charge.

Customers must contact us for authorization and return instructions before shipping any console.

For international repairs, PowerUpPocket will coordinate applicable return-shipping and customs documentation with the customer. Customers should not independently arrange international repair shipments without prior approval.

Please review our Return & Refund Policy for full details.